Study shows that ScotRail’s performance rating is on the rise

SCOTRAIL ARE ON the right tracks according to an independent survey published this week on the performance of the national rail carrier.

The National Rail Passenger Survey, carried out by the independent watchdog Transport Focus, found that 85% of ScotRail customers are satisfied with the train operator. This is an increase of 2% at the same point last year.

Transport Focus surveyed almost 1400 ScotRail customers across Scotland including in Moray, with a significant number of passengers using their services daily heading for Aberdeen and Inverness. The survey was carried out during autumn last year, at what is traditionally a challenging time for the railway because of weather conditions.

The survey, published yesterday, also shows that customer satisfaction with ScotRail is higher than the UK average, and that ScotRail received the best customer satisfaction rating of all the largest operators across the UK.

ScotRail Alliance managing director Alex Hynes said: “This survey shows customer satisfaction has improved compared to this time last year, and is a clear sign of the progress ScotRail is making.

“Our people work hard to deliver the best possible service for our customers. The evidence of this was clearer than ever in recent weeks, as our people in ScotRail and Network Rail Scotland kept customers moving during the worst of the winter snow and ice.

“We aren’t complacent, and we’re working hard to build the best railway that Scotland has ever had. The investment we are making in new and refurbished trains will deliver faster journeys, more seats, and better services for our customers across Scotland.”